Welcome to MyWideAngleLens.com help center!
MyWideAngleLens.com is dedicated
to helping you find the information you need quickly and easily. If you have difficulty finding
the help you need, please feel free to contact us within our normal business hours (see below) toll free
at 1.800.601.7511
Return / Exchange Policy
Should it be necessary to return an item,
you may return it for a refund or exchange, excluding any shipping charges, within a period of 5 days.
To return an item you must call customer service for prior
approval and obtain a return authorization number. All merchandise purchased from MyWideAngleLens.com is sold in its original
factory packaging. Merchandise can be returned only if in original manufacturer's packaging, unopened and with all
documentation & instructions (restocking fee may apply).
How to Contact Customer Service
Be assured that when you call, you will not find us rushed, perfunctory, or rude. The fact is we are waiting for you to call. We are glad when you do. The more questions you ask, the better. After a while, we get to know our customers by name and also know exactly what they need in order to produce superb shots and videos.
Business Hours
| Monday | 9am-8pm EST |
| Tuesday | 9am-8pm EST |
| Wednesday | 9am-8pm EST |
| Thursday | 9am-8pm EST |
| Friday | 9am-4pm EST |
| Saturday | Closed |
| Sunday | Closed |
If you call on Saturday or Sunday, you can leave a message. All messages will be replied to within 24 business hours.
Phone1.800.601.7511
Online
Receiving Your Order
When you receive your order, please follow these guidelines:
1. Carefully unpack and inspect all merchandise,
taking care not to damage the packaging.
2. Do not throw away any of the packaging materials, such as boxes, instructions, inserts, bags, etc.,
until you are sure you want to keep the merchandise.
3. Keep your Mywideangle.com invoice with your important records.
4. Read all instruction manuals before testing your equipment.
Warranty / Extended Warranty
MyWideAngleLens brand lenses come with a
90 day manufacturer's warranty. Most other
items sold by MyWideAngleLens.com are covered by a manufacturer's USA,
warranty. When the item has a manufacturer's warranty, and the warranty period has expired, calls for
service or repairs should be referred directly to the manufacturer or their authorized service centers.
If you are interested in advertising on MyWideAngleLens.com, please call
Elli Gigi at 415.505.7069
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